Answers, in plain language

Aura is $29 a month or $199 a year (a 43% saving). Both plans include 60 credits every month.

You get 60 credits each billing period. A recommendation is 1 credit, a Nutrition or Fitness plan is 2 credits, and adjusting or re-asking about a result you already have is free. Credits refill monthly and don’t roll over. How usage works

New requests simply pause until your credits reset — you are never billed automatically for usage. If you want more sooner, one-time top-ups are $9.99 for 40 credits, $19.99 for 100, or $100 for 1000. They never auto-renew and carry over until you use them.

Go to Account and choose Manage subscription. That opens the secure Stripe portal where you can change your card, switch plans, download invoices, or cancel.

Cancelling is free and takes effect at the end of the period you already paid for. There are no refunds on partial periods. Your routines, history and journal stay saved if you come back.

Confirmations usually land within a minute — press Check again on the membership screen, or sign out and back in using the email you paid with. Nothing is charged twice. Still stuck? Email us and we will link it manually.

A profile saves your intake answers — skin and hair type, goals, budget, allergies — so you never start from scratch. Each profile keeps its own routine history, check-ins and journal. Manage profiles

Yes — create an extra profile for another adult using your subscription. You confirm that when you create it, and each profile’s data stays separate.

Use the profile pill at the top of your concierge page. You can also run a guest search with nothing pre-filled — those results are still saved, tagged as a guest search.

Routine History holds everything you saved, with a Journal tab for per-product notes you can edit, search and sort. Progress charts your check-ins over time.

Delete an individual profile from the Profiles page. For full account deletion or a copy of your data, email support and we will handle it.

Every routine comes from a live scan run when you ask — not a fixed list. Availability, pricing and retailers reflect what is current at that moment.

Your intake answers — goal, category, skin or hair type, optional Fitzpatrick phototype, concerns, allergies, budget, pregnancy safety, preferences, plus any labs, notes or a photo — are matched against ingredient and formulation evidence. Each result carries a plain-language why it fits you.

Aura ranks up to five retailers per product from the same live scan, and refreshes the order when you revisit results so you can compare where to buy.

No. Essence sells no products, takes no sponsorships and earns no commission — our only revenue is your subscription, so rankings are never for sale.

No — Aura offers educational product guidance, not medical advice, diagnosis or treatment. Talk to a clinician about symptoms, medication interactions, pregnancy or any health condition. Full disclaimer

Yes — adjusting or re-asking about a result you already got is free and doesn’t spend a credit.

Aura emails you a sign-in link — no password to remember. Open it on the same device and you land straight in your concierge.

Aura only processes health details while that consent is on. Turn it off any time in Account — new routines pause until you turn it back on. Privacy notice

Yes — results include a Read my routine to me player, and you can record a voice note instead of typing in step one.

Yes — open your concierge and choose Replay tour.